Privacy Policy

Media Flame is a digital marketing agency based in Limassol, Cyprus. We are the data controller responsible for any personal data you share with us through this website or through our services.

Company: Media Flame

Address: Georgiou Skarimba, Limassol, Cyprus

Email: info@mediaflame.net

Phone: +357 97933321

If you have any questions about how we handle your data, contact us at the above details.

We collect only the data you provide directly to us. This includes:

• Full name
• Email address
• Company name (optional)
• Service of interest
• Message content

This data is submitted through our contact form. We do not collect sensitive personal data (such as health information, financial data, or government identification numbers).

We also collect anonymised analytics data through Google Analytics when you give consent. This may include pages visited, session duration, country of origin, and device type. This data does not identify you personally.

We collect your personal data for the following purposes:

• To respond to your enquiry and provide information about our services
• To assess whether we can help your business and propose a strategy
• To send follow-up communications related to your enquiry
• To improve our website and user experience through anonymised analytics

We do not use your data for automated decision-making or profiling.

We process your personal data on the following legal bases under GDPR Article 6:

• Legitimate interest, to respond to enquiries submitted through our contact form and to manage client relationships.
• Consent, for analytics cookies and marketing cookies. You can withdraw consent at any time by adjusting your cookie preferences on this site.
• Contractual necessity, to fulfil our obligations under any service agreement with you as a client.

We retain personal data submitted through the contact form for a maximum of 12 months from the date of your enquiry, unless you become a client, in which case your data is retained for the duration of the engagement and up to 3 years after.

Analytics data collected through Google Analytics is retained according to Google's own data retention settings, which you can learn more about at policies.google.com/privacy.

After the applicable retention period, your data is securely deleted or anonymised.

We do not sell, rent, or trade your personal data. We share it only with the following trusted third-party processors, and only to the extent necessary:

• Droova CRM (droova-workflow.io), We use Droova as our client relationship management platform. Enquiry data submitted through our contact form is forwarded to Droova so we can track and manage leads. Droova processes this data on our behalf and is bound by appropriate data processing terms.
• Google Analytics (google.com/analytics), Used to analyse anonymised website traffic, only when analytics consent is given. Google may store this data on servers outside the EU; Google participates in the EU-US Data Privacy Framework.

We do not share your data with any other third parties without your explicit consent.

As a data subject under the GDPR, you have the following rights:

• Right of access, You can request a copy of the personal data we hold about you.
• Right to rectification, You can ask us to correct any inaccurate or incomplete data.
• Right to erasure, You can ask us to delete your personal data. We will comply unless we have a legal obligation to retain it.
• Right to data portability, You can request your data in a structured, machine-readable format.
• Right to object, You can object to processing based on legitimate interest. We will stop processing unless we can show compelling legitimate grounds.
• Right to withdraw consent, Where processing is based on consent, you can withdraw it at any time by adjusting your cookie preferences on this site.

To exercise any of these rights, email us at info@mediaflame.net. We will respond within 30 days.

We use cookies on this website. Below is a summary of the categories we use:

• Necessary cookies, Required for the website to function properly. These cannot be disabled.
• Analytics cookies, Used to understand how visitors use the site (Google Analytics). Only set with your consent.
• Marketing cookies, Used to track ad campaign performance and deliver relevant content. Only set with your consent.

You can manage your preferences at any time using the cookie banner at the bottom of this page. Withdrawing consent will prevent new cookies from being set, but it will not delete cookies already placed.

To delete existing cookies, you can clear your browser's cookie storage through your browser settings.

If you believe we have not handled your personal data correctly, you have the right to lodge a complaint with the supervisory authority in Cyprus:

Office of the Commissioner for Personal Data Protection
1 Iasonos Street, 1082 Nicosia, Cyprus
Tel: +357 22818456
Email: commissioner@dataprotection.gov.cy
Website: www.dataprotection.gov.cy

We would always appreciate the opportunity to address your concern directly first, so please contact us before lodging a formal complaint.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The date at the top of this page will always show when it was last updated. Material changes will be communicated through the website.